FCU Mobile Banking 4+

The bank is a joke! The customer service is a joke! The app is an even bigger joke!! With this new update for the app every other week I’m locked out of my account and calling the customer service line is a pain. They’re only open business hours because they use the very teller in the banks to answer the customer service calls instead of using a call center like every other bank! The wait times are ridiculous and the calls are always mysteriously dropping. I’m going back to Bank of America witch I used to say was the worst bank ever, but now after seeing this circus, there’s a new title holder in that category.

I love FCU’s auto loan rates, but there is always an issue with set-up, no transaction detail of their Visa accounts are available on the app, they have reissued debit cards without informing us. And now their “upgrades” (that took online/mobile banking down for a week) has people locked out of their accounts altogether. I really want to love you guys, but you make it difficult.

This bank is god awful. The app is god awful. Constant bugs. Constantly down. Constantly under “maintenance” which doesn’t provide any quality of life like BOA or Wells Fargo. That’s the main issue I have. Their quality of life is that of a Dollar General T-Shirt. All the way around, from the app, to the RL locations, to the ATM’s. They’re constantly down, they’re not operationally the best, eating my money. Annoying unexpected errors/glitches. I’m in the middle of a hurricane for example and can’t login due to another weekly error on this god forsaken app. This bank as a whole doesn't invest in true quality for Floridians. They treat us and their brand like backstreet dumpster babies. Look at Bank Of America or Wells Fargo for excellent quality of life for your banking life. These guys a literal trash bag and continuously miss the mark for years.