Xactimate 4+

Delay

The Five Star’s was a mistake. I meant to hit three. When I upgraded to the pro version in order to get the desktop version, I was hoping to see faster response, but it seems like an online experience, because there is a three second delay between the time that I choose an item and the time that it registers. at first, I thought it was my older Windows machine, so I brought a brand new Dell XPS with all the bells and whistles an extra ram that really did not do the trick when I tried it on a virtual windows on my Mac and still, there are delays. I would stick with the XPS but apparently you haven’t upgraded it for the latest windows machines because it crashes constantly and I’ve had at least three chat sessions where you guys took over my computer and spent several minutes trying to resolve it, but none of them could. it’s very frustrating when you try to write up a large claim and half of your time is wasted, waiting for the machine to catch up.

Getting better, not there yet

The app has seen some improvements, but it still has issues. I’m glad to see that you can finally find the line items a little easier. The app will randomly crash with no error. You still can’t grab and adjust an offset that’s 1 foot or less. The sketch still jumps around and zooms in at will. Selecting a wall usually goes like this: You select the wall, but get the room...not what you wanted...select again..now you have two things you didn’t want selected..you select a blank area to start over...you actually select what you wanted, but now some interior/exterior bubble popped up in the way...you select a blank area again...now your able to grab the wall and adjust it, but it won’t move...you grab it again, and are finally able to adjust it. If you have no patience, you will become very angry using this app. I think using the Apple Pencil amplifies the annoyances because it slides around too easily, but if you have fat fingers like me, then the pencil is your best option. It’s easier to roll your finger to get more precise measurements, but the Apple Pencil will slide back and forth past your measurement, and force you to use the wheel adjustment. It’s hard to get used to, and even harder to keep using. I can manually sketch, and draw from the office desktop, much faster than fiddling with the app, on site.

Developer Response ,

Thanks for taking the time to leave us a review. Your feedback was thoughtful and specific and we really appreciate it. We're making some changes to Sketch that should improve your experience, and we're using your feedback to inform those changes.

Crash Test Dummy

I don’t think this mobile version is ready for release yet. We definitely shouldn’t have to pay extra for the privilege of Beta testing a program with this many bugs.

I was pretty excited about the AR-Sketch feature because it could help save so much time. I used it on 5 claims in one week and every one of them failed. The App would crash while in the middle of the sketch causing me to start over. It crashed once after getting back to the desk and when I restarted it 70% of the sketch was gone. I foolishly tried it on a large commercial building and when I got back to the desk I spent more time fooling with the weird misaligned walls tan it would have taken me to just do it the old fashioned way. I sketched out a 2 story Townhouse that looked great when n I finished it on site, but when I uploaded it to the desktop none of the rooms were connected, and every room from the two crashes while I was there showed up. So now I have a jigsaw puzzle to work on. We should be getting paid to work out the bugs not the other way around.

This is definitely in the Beta phase and it definitely shouldn’t cost that much while performing this bad.