CVS 17+

I would like to have the ability to upload a medication coupon card information in advance of my prescription being filled.

The way it works now, I go to CVS to supply coupon card but they won’t take it until prescription is in house. So prescription is sent electronically and I go to pickup my prescription and then they have to throw out the paperwork and reprocess my prescription with the additional information that they didn’t have. Making them work harder, wasting paper and ink, and making me wait longer in the store than is necessary.

If we could supply coupon card info in advance of medication being filled by pharmacist, this would be a savings for all!

I worked in the retail field as an Area Manager for Mervyns for 14 years. During that I trained employees on customer service. I am not a “mystery shopper” but if I had been one, your store would have failed. I also worked in HR and brought trainers to train our employees at the Health District.
Your customers should expect kind, courteous staff. I went to your store today and “George” rang me out. Maybe I have higher standards having worked in retail but there was no acknowledgement as a shopper. Upon walking to his checkout counter he just looked at me. I expected a greeting (not picky hello would have been okay). There was not any words to greet me into his store. When he was done ringing me out and I had paid, an exit or thank you would have been appropriate. He handed me my bag and said, “ there you go”. Wow! He failed miserably; did not thank me
Or wish me a good day. What has happened to customer service? Do we not train our employees on BASICS? What is wrong with this employee that he cannot talk simple basic conversation.

I will continue to shop at my local CVS. This store was out of the way close to GNC. Will not return to your store. Was very discouraged with this employees lack of caring. He appears to be mismatched to this job.

Hard to find pre-payment button since it is now necessary to press start delivery (no clue that this is how to get to prepay page). When put credit card info in, took 3 times to be able to type in number despite cursor on box, despite valid credit card and correct numbers, error message “need valid payment method” comes up...had to put info in 3x before it magically took payment(no change in numbers entered). Despite rx ordered, when pressed recent orders, only one rx came up of med that i had already marked as no longer needed. The 2 rxs that i needed were not on this list. When box came up9without me asking for it) to participate in survey , i said yes, pressed yes button and no survey came up. When i hit pay, the survey box came up again and no survey appeared. Since changes were made to this site, it must have been a web designer knucklehead. It is markedly useless for the purpose i need it for. Fix it!