National Grid 4+

this app is not easy to login check the account balance, check the bill and check outstanding can do nothing on this app.
I can never have this app running on my phone. Every time I have to make a payment it's a project.

Thank you for your patience and invaluable feedback. Our team is hard at work on improving the login process and we're excited to unveil these enhancements to you soon. We truly appreciate your input!

After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!

Hello, We apologize for any inconvenience! To make a payment select "Payment" that will take you through the payment flow the bill amount will auto-filled. For paperless billing, visit our site https://www.nationalgridus.com/MA-Home/Bill-Delivery-Options/Paperless-Billing & choose "Go Paperless Today". Enhancing login is a priority—thank you for your patience and feedback.

This app only does paying bill, if you know the amount and report an outage. You can’t check your account from this app. If you want to review your account info, you must log in from a web browser. Whoever approved the design of this app needs to get a new job. It is useless to the customers!

We're excited to announce that we're improving our app and will release a new version later this year. In the meantime, we're here to help! Please send us a direct message on any of our National Grid social media channels, and we'll make sure everything gets squared away for you.