Topside Federal Credit Union 4+

The app returns to the login screen 1-2 times when I try to log in, but does not indicate that I have entered my login information incorrectly. This happens on my iPhone and iPad.

When I bank with one of our accounts, the account information does not update per each transaction, and is delayed my several minutes. The other account seems to work as expected, the account information updates per each transaction.

1. movement to different screens requires excessive number of clicks. E.g., to move from checking/draft to savings/prime requires you first return to Home Screen before proceeding to the desired screen. 2. logout requires extra screen moves. E.g., after clicking “menu”, must scroll to bottom of list. This should be more accessible by placing it nearer the top & possibly on the master template for the website. Thus it would be immediately available from any page. 3. excessive number of login credentials are required (which could be reduced). E.g., if an individual has a trust account & an LLC account, it requires 3 separate logins. This lends itself to more tracking to maintain the various logins. For example, Wells Fargo site allows a login per individual. From the login, the individual can manage each account by selecting the account from a pull down box located at the top of the current account being viewed. Thus (as an illustration) the pull down menu consists of: Individual checking Individual saving Trust checking Trust saving LLC checking LLC saving Thereby, each account is more readily available to the member. Or in other words, it is more user friendly. Topside app has only minimum user friendly features.

Use the Topside Mobile App almost exclusively. Have on incurred one issue and that was when making a payment to loan. Would have been nice to just transfer funds from my account to the loan account via the transfer at lower screen vice having to go through the drop down menu.