Credit Union 1 Mobile 4+

Update: evidently you have to log into the online legacy website first before you attempt to use the new mobile app

You will also be asked to register on line some information including your Social Security number which I thought was odd but seems very legit

You then have to delete the updated app and re-download it and it let me into both online and the mobile app and they both look like a much better experience than before

This was all with the help of an online customer service person at 6 AM in the morning! Credit union 1 failed to inform everyone that you needed to log onto the online legacy website first even though I’m sure many people like me only ever use the mobile app and rarely go to the online legacy website anymore! Honestly I have updated mobile apps with Bank of America and Chase and Discover and it’s been much more seamless and user-friendly than this whole update experience... otherwise the new app and the new website get four stars
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Would be great if it would let me in ...both the legacy website and the mobile app have locked me out even though I’m using the same exact login credentials I’ve used for years

I’m sorry, I’ve been with CU1 since college and I’m starting to realize they are light years behind other institutions when it comes to accessing your money and digital banking. They’ve advertised this “new digital banking” for the past 6 months only to give us an updated app/website. They zero new features, no Zelle, no ability to pay mortgage from outside account, no edocument upload. This is a joke, you have to go into the bank to take care of several things or mail it to them. I can’t understand why anyone that is tech savvy would bank with them. I honestly wouldn’t recommend them to any friends or family. The app is a joke as well, when it is stakes up against other credits unions like Navy Federal in terms of features and UI. It’s so limited. I’m giving this review because the app is one the many things I check before signing or changing banking institutions. If you want a bank account to hold some money/savings in, this maybe great but to do transactions it’s abysmal. I honestly regrets refinancing with them because it’s a pain to pay your mortgage, as they make it so hard with many steps.

Credit union one is a great Bank . Thank you Jan for your great help today. Delon , and Nick

It was great working with them today and opening my account. They were all wonderful and extra helpful to me with my disabilities. They are definitely my number one Bank .