MSB Parent, USA 4+

At the beginning of the school year there was some sort of glitch that took a few weeks and many phone calls between my school district, myself & the company to straighten out. It would not allow me to add my student. Once she was added, I’ve found the app wonderfully convenient. I love the notification when balance is getting low. Could do without the additional charge for using a credit card though.

Using the MySchoolBucks app is convenient and often a necessity for working parents to ensure their child's school lunch and other fees are paid on time. However, somebody will eventually report this company for not including a 'no-fee' transfer option from a checking account. So as not to gouge struggling parents in a poor economy, recommend this app have a 'no-fee' payment option just like other selling apps (eBay, Mercari, Poshmark) that do not charge a fee to transfer money, so long as it's transferred via checking account routing number. Even though it can take up to 3-5 days, it must be an option as the MySchoolBucks app is a necessity for dual working parents due to lack of free time to run by the school to make a payment. The notification reminder can be set to ensure the balance is replenished, when low, given 3-5 days more to credit the account. Also, recommend the MySchoolBucks app include an option for interested (anonymous) patrons to donate money to lunch accounts for specific or multiple schools by district or even donate toward the app, so struggling parents don't have to pay any fees to use an app. No child should go hungry in the USA, ever and this app could help ensure that!

Mechanically the app itself is great. Easy to use, interface is simple, and payments reflect immediately at my child's school as soon as I make them. However something is wrong with the service itself in that autopay DOES NOT WORK at all. I've had it set up since first installing the app and not once has the autppayment worked--I am getting calls every time my child's school balance is low. It's very frustrating because not only do I have a fee per transaction, but I have to babysit the balance which defeats the purpose of the app and autopay being convenient At this point I am debating if the "convenience" is worth it; sending a check in person is cheaper in the long run and I'm having to manually monitor it -anyway because the autopay doesn't work.

Tl;Dr app is great, service itself needs to get their act together.