SkyOne 4+

Since SkyOne “upgraded” from its previous app, security alerts & notifications of account activity don’t work until you sign into the app. Which defeats the whole point of timely alerts! The previous app worked flawlessly & real-time alerts is not new functionality. I reported this issue to SkyOne in mid-Feb 2023, and it has not yet been fixed. The slower response times & clunky interface is not a huge deal to me, but this security failure is. It forces me to sign in at least once daily to check on my accounts. If it wasn’t for a large multi-year CD I have with them, I would close my account. Terrible outsourced IT team, I’m guessing.

The new update changed this mobile banking app from a 5 star and one of the best in the business to a 1 star. It used to have a simple navigation page and responsive app but now the app is either unclear or slow. I press my account and don’t know if it’s not the correct process to open my account or if the app is just slow. So I do it again. And again, and only on the third time does the account open to show me anything. This is just one example but it happens with multiple features consistently throughout the app. I would move back to the old version if I could since that worked much better and was much more intuitive.

Closed my account and moved banks over this horrible app. How many negative reviews will it take? Someone should be fired over this horrendous app and website. And what’s with the modern trend and obsession with websites putting content in large segmented blocks where you see very limited information per page. Use to be able to see so much per page and now only can see maybe 1-2 transactions per page. Cannot even scroll through transactions without the app thinking I tapped on a transaction to open another page, which serves no purpose to begin with. And no, I don’t want to click 4,821 times to look through transactions. Absolutely dismal.