Jewel-Osco Deals & Delivery 17+

Cashiers

Anytime I go to Jewel I have a great experience except for one thing I have noticed that they are not opening as many lanes as they could probably short staff but I do not like using the self check out up in front there’s not enough room in the area for all the people that are trying to check out and I don’t want to really get that close to them or anybody in general due to germs I am not a germ a phobic but when you have kids sneezing and coughing I’d rather not be there or screaming and crying I’ll be there and I know everybody has their own issues and stuff like that and kids may be out sick and they’re just picking up food for them because they are sick or medication I get it IHave kids and sometimes you just have to bring them with you but other people can do things is to give them some space and may be going to lanes that there are cashiers if they would open the lane instead of getting 15 deep in two lanes have a great day

Something needs fixing

I don’t know if it’s an app issue or not, but other people get random free items added to their accounts which I never get. This is in addition to the Saturday sampler. At the beginning, there were random coupons for free items (which were usually out of stock), not lately nothing. The other issue I have is clipped offers don’t always come off in the store and the fact that you can’t always see that during checkout is terrible. It would be really helpful if the coupon/offer came off as the items are scanned. But then it’s a trip to the service desk to get you’re few dollars because an offer was not applied for no real reason. Last issue is the health rewards portion of the app. I completed a few goals a week ago, they show complete but the points haven’t registered. Customer service has been no help telling me to uninstall & reinstall the app, check the website (which doesn’t show me the health points or goals). It’s like you hit a certain number of points (not even the max for their highest coupon) & nothing. And they can’t even just credit me the extra points even after I sent them screenshots from their app showing I completed goals, with the March date but the last time points were added was February. It’s disappointing how much trouble it all ends up being to save a few dollars.

Developer Response ,

Hello, We’re sorry to hear that the offers you clipped did not redeem on your recent transaction, and the free items in the app were unavailable in the store. Please feel free to chat with us on the mobile app by visiting Need Help under the menu options or visiting the website using your mobile browser, so we can also look into your health points issue and further assist you. Thank you.

Awful!

I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!