Suffolk CU Mobile 4+

I enjoy the convenience and the modernization in accessing my account with the Suffolk credit union. I have been a member since May 1, 1974 and I’ve always had a wonderful and pleasant experience and relationship with all the people that I have dealt with down through the years.
I am now residing and have been for the last 11 years in San Diego, California, but still keep my banking with the suffix credit union.

A few weeks ago I totaled my car and insurance covered majority of my loan. But I still had a little left to pay. So I transferred what I thought was the appropriate funds from my other bank into my Suffolk account and when I tried paying off the rest of my loan I received a generic error message that said to contact the bank. When I called the bank I sat on hold for roughly 10 minutes and when I was finally connected with a representative he was pretty rude about the whole situation. Apparently the bank holds $5.00 in the account at all times but no where does it say or show that in the app. Now I have to wait another 3 to 5 days for the money to transfer so I can pay off my loan. Honestly I would’ve been writing this review if the representative wasn’t so rude or if the app just showed me an available balance without the $5.00 hold included.

I have been waiting patiently for this new update. Although it is better (Face ID to log in rather than 100 passcodes), but why must I use a separate app (Card Valet which is absolutely HORRIBLE!!! I’ll be writing a review for that next), in order to get transaction alerts. My son could no longer take dealing with SFCUs antiquated technology and has now opened a Chase account. It’s so great, he gets immediate alters on any and all transactions. Unfortunately, I may need to make the move to Chase myself. SFCU needs to get with the times!!