Gesa Digital Banking 4+

In 74 years I’ve only had five different banking relationships. I had my previous relationship for over 30 years. Over time, that financial institution began to go in a direction that was different from what I wanted. I felt it was time for a change and I settled on Gesa as my choice for the future. It now has been over three years since I made the move. I have also moved my business banking account to Gesa as well. To say that I have never been happier is a gross understatement. The staff at Gesa bend over backwards to make sure that they satisfy all of your banking needs. In the three years since our relationship was established,I have referred over a dozen friends and relatives to Gesa. I have never heard anything but praise from them regarding the service that they have received. If it’s time for you to make a change in your banking relationship, I would urge you to put Gesa at the top of your list! Believe me, you won’t be sorry! I certainly wasn’t!!

I have been a member of Inspirus Credit Union/Washington School Employee’s Credit Union since 1975. Consequently I have been through multiple acquisitions and management changes and I can say without a doubt that the Gesa takeover has been the absolute worst. I have had problems with the bill pay function that were never an issue with Inspirus,the mobile app can never remember my bio identification, when I sign in using my password, Gesa still goes through a five item verification sequence.
I will be closing this account within the next six weeks. I’m very sad to have to do this because I’ve always enjoyed working with Inspirus and it’s predecessors but I can not deal with Gesa’s ineptitude. As I told one of the customer service representatives during one of my many calls ‘When you no longer have trust in the people who control your money, you must make changes.’
Miss you Inspirus.

I have been a long time member of school employees credit union. We have been through two mergers now and I have NEVER experienced such chaos and trouble with all of my accounts. The technology piece has been delayed and full of glitches, I actually went 4 days without being able to access my money and none of my cards would work. My business account has been affected and I am so tired of sitting on hold waiting for customer service. An entire weeks worth of debit transactions were actually delayed for over two weeks and then without warning showed up in our account with an explanation of “oops”. Bills have been unpaid, transfers have been undone, and new debit cards have been “lost” in the mail. My family and I will be changing credit unions this week. So very sad.