UW Credit Union 4+

Great app, but need prior features back

I have minimal issues with this app that other users have reported (slow loading time, frozen screen, etc.). App has been consistently reliable throughout upgrades for me.

However, the recent upgrade has taken away the ability to customize the number of days that you can see pending/upcoming transactions. Before, I could enter a custom amount of days (4 days, 14 days, 20 days, etc.). But now, it only lets you select the number of days available in the list (30, 60, 90, 100, 200 days) with no option to customize.

I have been using this feature to forecast my checking account and budget for ~5+ years and it is incredibly important to me to be able to keep track of my spending. Please bring back the feature to enter a customizable number of days for displaying pending/upcoming transactions.

Great app, great support. One obnoxious feature.

Every time I open the app, I get a white spinner for a few seconds then a message saying “You’re logged out. See you next time!” before having to tap the Face ID icon to get it to authenticate and log me in. Please remove this useless message and have the app automatically authenticate. Minor annoyance but time is the real currency and we shouldn’t have to waste it here.

Developer Response ,

Hello and thank you for your feedback. Our technical team reviewed the issue you reported with your dashboard data. They have corrected the issue and you should be seeing your balance displayed now.

Frustrating and Baffling

I’ve been having the same problems with this app that others have mentioned- frozen logon screen every time and nothing I do to try to fix makes any difference because it’s an app issue. If it’s not fixed within the next week or so, I plan to switch to a different bank or credit union. UWCU has been my primary bank for 20 years so I’d rather not go through the hassle of changing all my autopay and direct deposit accounts, but it’s ridiculously below standard and inconvenient in this day and age to be denied mobile access to one’s bank accounts. I assume that, like me, most people conduct the most of their banking on their iPhone or other phone on the go. It used to be a very convenient and functional app, so it’s just baffling that a known serious issue hasn’t been resolved in over a month. I’ve sadly lost trust in UW credit union.

Developer Response ,

Hello, we’re sorry to hear of your experience with the app and apologize for the frustration. Our team is aware of this issue and are working on it! Thank you for being a UWCU member. Right now, the only know solution is to turn off WiFi, we understand the inconvenience and appreciate your patience.