MICA Mobile 4+

Sketch,moisture entry

I spoke with someone at MICA about installing a feature to allow you to center the sketch at anytime. It is very time consuming to get into the sketch on a large house and end up going to the edge of the screen, then having to grab every room and move it individually. I know mine sometimes only allows one move per touch and then you have to leave the sketch to come back and make another single move. Also, entering numbers into the moisture mapper. If I enter 100 it will take 10-15 seconds for it to show up. The answer to any questions at the help desk is “did you do a hard reboot”.

It is now 2021
I am in the middle of a CAT event (Texas freeze) my MICA is not working. Mainly the sketch feature that freezes and deletes. I called in for help and was basically was told my 2.5 year old IPAD was to old. I was hurting so bad a immediately dropped $1,000 on a new one and the app still does not work. Then to be told the tier 2 escalation team does not come I. Until 3 pm is ridiculous. The tech help recommendations were turn it off, reboot, close out the app and reinstall. This one was the craziest one of all whenever you want to add windows turn the IPAD to landscape to install windows. I have spent many hours on the phone to get off the phone with a App that still does not work.. DONT WASTE HOUR MONEY ON THIS GARBAGE

Developer Response ,

We understand how frustrating it can be when you are in the field and cannot rely on your instruments—in this case, our application. Your feedback is well received, and we are looking into ways to improve the experience for you and the rest of our MICA users.





In regards to the slowness you are experiencing when entering readings; MICA is designed to function offline so you can record the conditions of the loss without requiring connectivity. Consequently, this means jobs must be downloaded to your device. If you are experiencing general slowness in the application, we recommend minimizing the quantity of jobs downloaded to your device.

Obviously, during a CAT situation like what occurred in Texas this can be tricky (if not impossible), but if you try to maintain the list of jobs downloaded to your device, you should notice a marked improvement in overall performance.

Every rating is an opportunity for us to better understand where we’re falling short of our users’ expectations. Thank you for the feedback.

I know your game, NextGear.

Just because you contracted with Farmers and the alacrity programs while contracted with Service Master Corporate for the Restore 365 application(now known as NextGear) and you make enough money, doesn’t save you from the fact that you have severe issues with your software’s services and it’s basic mechanics. I use your application (MICA and NextGear) on an IPad Pro(lastest model) that’s running the latest apple A12 processor, and your application still has issues so your IT team’s lame excuse of ‘you need to hard restart’ and ‘it’s the device you’re using’, goes right out of the window. All of your programs, including MICA mitigation software, have bad ratings and are from people being forced to use this application by their employers/corporate offices/job programs. These are the people you should be listening to. You can only last so long before ServiceMaster decides to make it’s own software like ServPro did, and insurance adjusters and agents are already aware of the issues your software presents. It’s only a matter of time before insurance companies start listening to the complaints from their employees.

Awful

Everybody else has pretty much summed it up. This app constantly freezes and crashes. And when it is actually working, it is SLOW. The sketch feature is a complete joke and about as unintuitive as it gets, with no easy way to do small rooms because the touch sensitivity is so clunky. Big sketches are almost impossible because the zoom/center tool doesn’t work at all. The readings section is also extremely buggy with moisture readings getting placed at the wrong data point if you change pages or cancel a reading before you save.

I never rate apps but this one is so bad I had to say something. It is a massive shame I have to use this software every day and apologize to customers constantly because I can’t get the forms section to load. This joke of an app just adds more time and stress to a job that already has plenty of both. MICA should be ashamed they are collecting money from this broken app, but they don’t have to use it so why should they care.