Phone.com 4+

Extremely glitchy

Very unreliable for a business. You have to make multiple attempts for one call to go through, caller ID is often wrong, spam texts and calls come through, often the keypad doesn’t appear when you’re on a call and need to press a number to get to the right department, counts calls made outbound as missed incoming calls, voicemails are glitchy too.

I have excellent internet connection, have deleted and reloaded the app several times. Have tried different combinations of permissions, and have co texted support several times and they have no answered, and keep you on hold for very long periods of time.
Also, the online dashboards are insanely confusing, with way too many hidden dashboard screens to access simple tasks like setting up a holiday closure voicemail message. After two hours trying to complete with support, it was then 8pm Est, and I could no longer be on the call. The support member assured me they would continue working on the issue until it was done and co firmed set up before the weekend. I had a sinking feeling, so I called in myself two days later to find it had not been completed so I had to spend time on my holiday trying to troubleshoot this issue on my own.

Still a ton of bugs

The Recent Calls list does not update that quickly, if I miss a call from someone and they don’t leave a message, I don’t know who called me unless I manually log into the website and check the logs. The Voicemail list freezes all the time not allowing for quick navigation through VM’s and I have to close the app and restart it each time. Lastly, listening to VM’s doesn’t come through paired Bluetooth headsets, have to hold phone up to my ear to hear the message.

Edit: if you listen to a VM and then try to call the person back, it just hangs on "connecting". You have to close the app entirely before placing the call.

WHEN ARE YOU GOING TO FIX THIS APP??

Developer Response ,

Please contact us at support@phone.com. We will try to resolve all your issue asap.

Decent phone system but apps are awful

Application on both iPhone and iPad are unreliable and calls often disconnect.
There is no synchronization between the apps as far as what is new or what has been read concerning text messages and voicemails, contact lists are spotty and one day will show the name and others it won’t.
We will be moving our company to Microsoft teams calling and never looking back