Mi Acueductos 4+
Autoridad de Acueductos y Alcantarillados
Designed for iPad
-
- Free
Screenshots
Description
This new app is available for your phone from the Puerto Rico Aqueduct and Sewer Authority (PRASA), who has considered your demands in this technologically advanced world. You'll be able to quickly, simply, and safely access your water and sewer services with this app. You'll be able to report problems, examine your account details, and make payments. No matter the time or place, with this App you will have the solution at your fingertips.
My Account
Account Details
• Ongoing fees
• Objected charges
• Due date of your bill
• Last payment date registered
• Amount of last payment registration
• Account Status
• Balance
• Service address
• Postal address
• Electronic invoice:
You can view, download and print your invoice.
• Pay your bill with your credit card, checking or savings
• Payment history –
- You will find a record of your previous and current transactions.
• Status of orders:
The system displays the status of all service orders requested in the accounts registered under your name.
• Invoice claim:
If you do not agree with the billed charges, you can claim your bill on or before the due date.
• Payment claim:
Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes.
• Invoice not received.
If you have not received your bill by mail, you can use the app to select the account that is missing the bill, provide us some details so that we can investigate.
• Issue report:
If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it.
• Request a New service
You can request water service activation for residential customers
• Cancel service
You can request to cancel water service for residential customers
• Request a Payment plan
If the debt exceeds $250, you can apply for a repayment plan, in which case your immediate payment will be 40% of the entire amount owed.
• Reading counter
What’s New
Version 4.0.2
Now you can see the payments in process in the payment history
Bug fixes
Ratings and Reviews
Payment page …horrible I tried it does not work. Not user friendly as what AAA thinks.
I reset my password and tried for many days to access my account. Failure. My account is not active. What does it take to achieve success?
This payment page is a waste of the water company’s money.
This app smh 🤦🏽♂️
I have tried a mini occasion to link my profile to this app and it keeps saying I don’t have an account but when I call in to pay my bill, I have an account number. I do not understand your app whatsoever. Please do something with it so we all can get on here and pay our bill instead of having to call every time, this is the only app out of hundreds that I dealt with has given me a problem I don’t understand why you guys do not want us to pay on this app or to even try and look at our account very frustrated shaking my head this is the worst 🤬🤬🤬
Disfuncional app
The app keeps telling me that it is downloading updates but then redirects me to the website indicating something went wrong with the app download. The website was not helpful either in order to pay my bill. It too indicated that the site would redirect me to an external site for payment and indicated that the transfer was successful but I did not receive an external browser window for payment. My pop up blocker is not activated.
App Privacy
The developer, Autoridad de Acueductos y Alcantarillados, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Puerto Rico Aqueduct and Sewer Authority
- Size
- 15.5 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Autoridad de Acueductos y Alcantarillados, Estado Libre Asociado de Puerto Rico
- Price
- Free