Schlotzsky's Rewards Program 4+

Recommended 🥰😋$$🥗🥘🍔💖💙💝

Today I was buying my brunch in this place that they have always been very friendly, enthusiastic, available to take pictures of us in our meetings, etc., but today I had a special experience with Camila, a young woman who kindly helped us express our orders in English, She never made us feel bad because we do not speak English clearly, she patiently and with her good aptitude waited for us and helped us to express our order, and she had some nice words at the end when she said “you do not speak bad English you are learning well by using the language ”She said more encouraging words, I asked her her name is Camille, she is outstanding as the other employees have been. We can write and read it, but speaking for me is the hardest part. Thank you Camille Congratulations Zchlozky for your delicious food and customer service. Alexandria LA. 💪🏾💪🏻💪🏽

The food we were served and nobody there and when we got there, we had to holler for someone

First of all when we got there, it wasn’t very busy and one of the ladies sitting out maybe two different tables walk in there’s no employee we walk to the counter were you order no employee except one that she was busy working had her back to us so we waited a little bit longer, but she might be done so I finally just walked to the door little bit and said hello and she said be with you in a minute well she finally showed up took the order and kind of confuse me and I ordered a sandwich. I didn’t like I ordered soup I didn’t like because first of all it didn’t taste the same which was the, like the Santa Fe super spicy stuff it tasted like chili instead of Mexican. We didn’t eat our food we left it. It was awful while we were sitting there trying to eat our food. Another couple came in, went to the counter and they waited just like we did nobody attending to them so the man he went back and ask, is anybody here. Same thing that we had to do. The food was awful. The soup was horrid. I was glad I got a bag of potato chips cause I can eat that on the way to Canyon to the granddaughters graduation. I sure hate riding this negative but if that’s the way it was. And you want to know so now you know.

Update fails to deliver

Updated to version 2.0. First time I launched app, it requires name, email, & password to scan in receipts for rewards, or a Facebook login (which I don’t use) to use the app. I needed one more visit to get a $7 reward. After setting up a new account, it will not let me login. It keeps telling me not a valid account & ‘re-sign again’ OR crashes & leaves app & goes to my home screen. I appear to have lost my previous reward visits. Bottom line, do not upgrade at this time!

Updated to version 2.0.1 on 8-4-18, 3 days after writing the above review. Same error messages! Cannot log in! Frustrating! Tried to reset my password about 5 times after reading other reviews so I could log in by using my email address, which is also my user name, but NEVER sends a message to my email address to “update” the log in. Complete failure on Schlotzsky’s for a nonfunctional app.

After re-entering the same user name & password many many times, over about 10 days, I was able to log in & access the app. To continue with my disappointment of this app, just as I suspected, all my previous rewards for $7 off a meal were gone & it was over 72 hours after my last visit, so I couldn’t scan in my last receipt. Not really a pun - but it kind of leaves a bad taste in your mouth.

Developer Response ,

Hello,

Thank you for your feedback and we apologize for the inconvenience caused. We would request you to try resetting the password again. The email will be sent with the subject line "Reset password instructions". Please check the email under "Promotions" or "Spam" as well. In case, you are still unable to get into your existing account, please write us at lotz4me@schlotzskys.com along with the email address with which you have an account, as that would help us in assisting you further.

Thanks.