My Consumer Cellular 4+

We’ve been customers for several years and we’re more than happy with CC. A couple of months ago we were encouraged to install new SIMs which we did and our signal strength went instantly from four bars to two- I’ve not seen MORE than two. Phone calls became intermittent and battery usage increased substantially, probably because I had to enable WiFi calling. Now the app has shown the same 156MB of data usage for most of this month which is not useful! What happened? These are dramatic changes and for the worse!

The app is simply not of any use. It opens you can ONLY see what you’ve used for data, go to settings and nothing of value there say nothing of not having any settings to anything except if you want to share a mobile hot spot, support is generic non specific questions/answered and very literally no reason whatsoever to have installed on any device. Just use a web browser don’t waste the space or your time. Company is ok and customer service the people themselves are nice. I love the not in my face all the time advertising, annoying texts with promos, and the overall simplicity BUT the company does NOT stand behind the products they offer and they do NOT honor the warranty (I have a useless to me $1000k plus phone that I still diligently pay for every month along with the phone I had to buy since the other was useless and I have to obviously also now pay for)or it’s process so basically as with anything… you get what you pay for. I can use my phone in most places and truthfully so did pay one amount each month if 40 something endless calls and data… I used to love this company now I don’t think they are any better than Walmart. It’s a shame.

A few weeks ago, I was told by Consumer Cellular to update my SIM card, or they would deactivate my phone since the SIM card was two years old and “outdated”! I get the SIM card and follow the instructions to change it… then have the worst experience trying to “chat (text) with a representative” trying to activate the SIM card! She actually disconnected my chat, and blocked me from using it again! Tried 5 times to call the number they have to activate it, only to find out, you can’t call them until it’s activated! Finally found a way to activate it without having to deal with their customer service! Because I tried before work, I had no phone for 2 1/2 hours until I was able to complete the process! Next time I know what to do, to avoid the rude customer service!!