ACN Virtual Care 4+

I'm a frequenter of Urgent Care and Emergency room due to anxiety/PTSD and lack of consistent access to care. I found out about this app through HealthShare when I was enrolled and was like *this is too good to be true* surprised. I have been having respiratory issues today and would have gone to ER to figure that out but was able to have "a nurse in my home" so to speak, thanks to technology! She diagnosed reactive respiratory and sent in order for inhaler, and counseled me through my anxiety about taking new meds. It was so great not to waste the time and resources of the ER, and to get such quick treatment. It took about 15 min wait time, wayyy faster than dropping into a clinic, and face to face via my iPad was a lot better than speaking to an advice nurse on the phone. I wish everyone had this kind of care and access.

I had a horrible nagging cough and considered going to urgent care, but I always seem to catch something there...too many sick people in one place.

Then I remembered a sign at work saying Providence Express has an app! I had been to a kiosk location before, but this sounded easier. I downloaded it and registered easily. It asked me a few questions about my personal info and my insurance plan name/ID #. Much less work than filling out paperwork at a clinic.

The app showed me there was one NP online with two people ahead of me and the app said it usually takes about 10 minutes per person. While I was waiting for her, someone confirmed some information with over a text message-style chat. When we were done, I was told it would be another 10-12 minutes but it was much less. The NP Katharine apologized for my waiting 20 minutes, but it seemed like less and the app prepared me for that wait.

She was very nice, personable, informative and thoughtful. The app was very easy to use...I just sat in a comfy chair and talked to her FaceTime-style. I will DEFINITELY be using this in the future and recommending it to others!

This was super neat and I really appreciated this service. I needed clearance for activity and knew I had plantar fasciitis but needed a doctor confirmation and a note for coaches and such that required me to go to urgent care. I didn’t have time or resources to go there, and I got the care I needed and the note as well. I saw Brianna and I really appreciated her personable appearance and her clear care for patients. She was quick and efficient. She provided me with her license so that I could confirm her identity and it was very professional. Run like a real urgent care but over the camera in my home. Much appreciated and highly recommend it.