TechPro 4+
Micro Key Solutions
Designed for iPad
-
- Free
Screenshots
Description
TechPro has been replaced with TechPro2. Please download and try that version. Only TechPro2 will be enhanced moving forward.
Empower your technicians to service accounts on the go!
Micro Key Solutions’ Tech Pro app allows alarm technicians and installers to receive and manage their service tickets from their smartphone. This application will reduce drive time and labor hours, while greatly increasing the overall efficiency of your service department.
Tech Pro Features:
· Place accounts on/off test – Free up your Central Station operators
· Live Inventory Tracking - manage truck and main warehouse inventory from the field
· Customer signature capture – allow customers to sign off on completed service tickets
· Zone Testing – View and edit zone lists
· Payment Processing – Allow technicians to process payments for completed tickets in the field
· Service History – view complete service history and alarm history of accounts
· Increase Productivity – Reduce drive time and labor hours and increase billable hours
· Customizable Branding - Choose color scheme to match your company
· Contact Management – view and edit customer contact information
What’s New
Version 3.0.1
This app has been updated by Apple to display the Apple Watch app icon.
Re-themed color to match other Microkey products. Enlarged touch area for menu access.
Ratings and Reviews
Major Money/Time Saver
It was tough moving away completely from paper after doing it all these years. After getting adjusted, our company can truly see the time and money saved from moving to this digital platform. Minimizing data entry and paperwork, converting our stockroom into the same platform, giving all techs their schedules on the go, and much more... my only complaint is the timeout protocol. You have to stay active or you are required to force close the app and start all over. It would be nice if the timeout protocol was set to 8 hours or heck, even 2 hours. We cannot complete a service call without having to close the app and reboot everything. This one change would make a huge difference for us.
Also, keep updating the app so people at least think you are trying to work on improvements...
Again, this is an incredible overall service platform.
Excellent APP
This app allows the live update of the database so that my tech’s do not have to call in or wait for the work order on paper for the information. They can take the Payment and send a detailed email to the customer with all the information.
Still not there
Alarm history takes forever to load and still cannot access and edit the zone descriptions. Techs are still using web tech instead
App Privacy
The developer, Micro Key Solutions, has not provided details about its privacy practices and handling of data to Apple.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- Micro Key Solutions
- Size
- 16.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 6.0 or later.
- iPad
- Requires iPadOS 6.0 or later.
- iPod touch
- Requires iOS 6.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, German
- Age Rating
- 4+
- Copyright
- © Copyright 2014-16 MicroKey
- Price
- Free