Bremer Bank Mobile 4+

New customer

New customer. I’m very impressed with Bremer as a bank. The employees are wonderful. The app could use some fine tuning. It’s not as easy to navigate. If you have a business account and a personal account (which I have both) they don’t interact. I can’t transfer funds within the apps.
Thank you. I’m really glad I found Bremer Bank.

Update 2 years later.
Bremer has updated their technology to face time, added Zelle, transfers between business and personal accounts are easy and quick. Theses are great improvements. I also have to deposit one check per month at a branch. The tellers know me by name. Great customer experience and great personnel.

Developer Response ,

Welcome and thank you for taking the time to provide feedback. I’ll pass this along to the mobile app solutions team. We're glad to have you as well!

Basic

Your app is very basic. We have a long term loan through Bremer and no other accounts. You have to go to the website to see any statements, how much went towards the principal/interest, if your acct is set up on autopay, and lack of any kind of communication for non checking/savings acct holders, and you can not pay your loan online app or website without having a checking or savings. Guess I shouldn’t expect much though the customer service is hugely lacking at every point from phone service, loan personnel, in person back teller, there is no accountability of ownership of anyone’s mess ups -I take that back. After 3 months of trying to set up autopay and my paper work “getting lost” someone finally took the initiative and stayed on it and set it up himself and followed through with the check up after the fact. Thee ONLY time someone didn’t drop the ball, pass it off. Had I not continuously checked to make sure that my home loan was auto payed and payment was applied I would have been late 3 mo in a row. Fix your app and website to include amenities for your loan holders we should not have to jump through hoops to pay a loan- mobile banking is supposed to be convenient and easy to bank but it’s not. I still have to go into the bank.

Customer service

I love the mini years that I have been with Bremmer. I have not experienced one issue with this entity. I’ve bank that many other banks, and always had issues with those banks, such as pennypinching and overcharging fees for a little hiccups here and there. Bremmer has always been informational. The security has been great and they make it really easy when it comes to finding out information about finances and situating, automatic pay, and other tools, they have to make life easy for managing your money. I wouldn’t use any other bank.