DAILYLOOK 4+

I am impressed with my stylist, more specifically with how much of my feedback and my pins she actually uses when curating my box. At the same time, she adds other items that could interest me by analogy.
In addition to the work of the stylist, I had a convoluted week and sent my delivery in late. When I emailed them to let them know, I did so from an email address that is not on their file, so I was charged for the whole box. When I got the bill, I was shocked and worried I wouldn’t be able to afford it, and I considered cancelling my subscription. Even though I never mentioned my thought of cancelling, I was moved by how the customer service person I talked to heard the worry in my voice when we hung up. She figured out how to help me and called me back with a solution. That’s customer service!🌟

I had ok experience using this service, but the charging and cancellation was extremely frustrating. I decided to cancel my subscription before my second box and I just removed my credit card from the website. Guess what, after 2-3 email reminders to add a credit card or they will stop my subscription, my card got charged again! Even after removing it from the website, they really did charge my card again and sent me another box. Same with the address, even after I cleared all addresses from the address book, they still showed me my address and asked me to review if it is correct. It’s as if they are secretly saving all your info even after you deleted everything.

I was very determined to cancel right after I returned my second box, then they told me that I can’t just cancel it by clicking the cancellation button, clicking the bottom only sends a “cancellation request” and I need to wait for a representative to call me in 3 business days to cancel. And of course two weeks passed and nobody ever called me, and every time I want to cancel again they say “your request is still being processed.” It’s almost like they are intentionally delaying and complicating the process just to make you give up or to charge you for the next box before you are able to cancel. I totally hate that experience. Will not recommend this service to anyone.

This is truly a case where the app’s interface was so frustrating that I’m opting not to use this company at all.
I downloaded the app, and began the process of setting up an account. I completed the style questionnaire and was proceeding toward payment when I was distracted by something and closed it out to come back to. When I returned a day later, I was shocked to immediately open up again to the credit card information page. I force quit the app and reopened it, expecting to be on some landing page so I could review my styling choices again. No! The credit card page again! I tried to navigate back, and went through the address page to the “give us your phone number” page and could go no further. I’ve left it alone for days, force quit over and over, and never have I been able to review my selections or plan choice again. Unless, presumably, I give them my card, purchasing the selection and can no longer remember. Which I would’ve done, eventually! But now I’ve forgotten what I even selected, so I have no idea what clothes/plan I’m asking them for!
Truly, not worth the invasive annoyance. Presumably this could be addressed by going to the desktop site, but I’m too irritated. Deleting the app and going with another subscription service. Plus, it took me multiple times replying ‘stop’ to the texts they immediately began pushing to my phone for it to take.