Capital City Bank Mobile 4+

The Capital City Bank mobile app is excellent! I use it all the time. It has a high level of security and is very easy to use. If you have a question for a person then it is very easy to message them. They respond with alacrity. I have never used the chat feature, I haven’t needed it. I have not dealt, face to face, with a person in a while. Between the ATM and the wonderful app I haven’t needed to.

I like the app but there are a few problems:
• when transferring money between accounts, it does not show the current balance on the accounts... it has been showing the same balance for me for the past few months and I’ve made quite a few transactions and deposits
• text alerts don’t work! I’ve signed up twice and it does not tell me anything, ever
• when using mobile deposit, it took me a few times of trying to post the check to have it go through. It said there was no endorsement detected but my signature was there and very clear
Other than that, transactions show up immediately and balances on accounts are accurate.

Not happy with the monthly service charge. I usually carry a balance of $1000+ per month in my checking account. Therefore the bank is earning money on my balance. There are times I start out with 7-8 K per month before paying bills too. I think checking accounts with higher balances shouldn’t have to pay a service fee or charge. My friends and myself have never experienced service chargers for checking accounts. Everything else is fine with my checking account.