Virgin Plus My Account 4+

why is my bill do high?

I have a Canadian number and I am currently in the US and I have just received a bill for one month for $240. I am not using my Canadian number but I have kept the line active in case someone needs to call me from Canada. Why is my bill so high?

Slow App with a Poorly Designed Usage Indicator Page

This app spends a few seconds loading updates EVERY time you open it — I have never seen an app do this. It feels like a webpage wrapped in a native skin.. no big deal but hardly “nice.” The biggest problem has to be on the backend. I have two data packages (3GB and 8GB). The usage page shows both as 3GB packages and claims I’ve used 100% of my data even though I’ve actually only used 6GB of my 11GB. Seems essential that a cellular app in 2018 accurately display the usage data for my plan. It isn’t recent either, this problem has persisted across the app and the mobile website for at least 5 years. What can you expect from a telephone company. Also, enough with this “we love you” BS. It’s disingenuous and annoying. Everybody knows you don’t give a crap about your customers any more than the other providers. We’re all stuck with your cartel economics forcing us to pay huge sums for what amounts to very low data caps. Hopefully one day mesh networks and other alternatives will provide a legitimate alternative to your oligopolistic business and humble you into actually caring about customers!

Disgusting company.

It was a huge mistake to use the services of this company. When I moved from Canada to another country within a month I closed my account and service and paid the full amount that was in the account and deleted my account. After 2 months they charged another 72 dollars for unknown reason and filed it with the credit bureau as a delinquency. I can not pay as the account has already been deleted. Technical support does not know what to do in this case. This company will do everything to ruin your credit history and your life. Never use the services of this company.

Developer Response ,

Hello! We apologize for the trouble. For us to provide details about the charges, please contact customer support via https://www.virginplus.ca/en/support/contact-us.html. They are available to assist you over the phone, chat, and through the store. Thank you!