STCU Mobile Banking 4+

I am very pleased with this App. It's easy to use and I really like the Balance Peek option that doesn't require logging in to check my account balance. Great job STCU!! The only thing I would really like to change is I’d like to have more transactions loaded—like the entire month at least—like Umpqua Bank does. It’s frustrating having to ask over and over to load more transactions and then if I look at a check it goes all the way back to the beginning and I have to wait for it to load more transactions several times. Otherwise I am very happy with this app.
Something that would make me love it more is if I could see copies of my cleared checks in case I ever forget to write the information in my register. ( Yes, I have done that)

Thanks for your review! We'd recommend making sure you're on the latest version of the mobile app as transactions should load automatically as you scroll further.

I was really satisfied with the STCU app until they recently “remodeled” it. My favorite feature was the card control feature which did use an external app but would deliver a notification during every transaction. I have had my card info stolen a few times and this helped me to see the transactions and freeze the card before it went further. Now card control is supposed to text you when your card is used but I rarely get text notifications and never at the time of purchase. I expected the new card control to work better than the old one but instead it’s just very disappointing and feels incomplete. The new structure of the app is easy to navigate and does simplify the app. Overall things like snapshot, transfer, and mobile deposit look improved and work well. The app is decent I just wish card control was better.

UPDATE: it’s been a few months since I wrote this review and I have to say the app has improved greatly! The card control is now even better than the former system and I appreciate the small aesthetic improvements made to the app as well. Overall I’m satisfied with the app as it does what I need it to do now and I’m not overwhelmed with text messages as I can get the app notifications again ( although texts are an option)

Update: Thanks for the update, we're happy to hear that you're enjoying this feature!

Thanks for your review. We're working hard on improving the new Card Management feature as we roll out additional features.

The first time I opened the app it didn’t load anything it was just a blank screen for about a minute and then it would kick me out of the app. The next day when I went back to try again it actually loaded but when I went to try and make an account every time when I got to the last question the app would freeze and then crash. After a few days it finally cooperated enough for me to create an account and log in. It was good while I was able to log in but I haven’t been able to since. Every time I try to log on now it just freezes at the very end of “verifying your credentials”. It’s so frustrating, and impossible to use.

We apologize for the issues you are experiencing. Please contact us at (800) 858-3750 or use LiveChat at stcu.org so that we can research this issue further for you. Thank you.