Freshservice 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
What’s New
Version 8.14.2
- Bug fixes and enhancements
Ratings and Reviews
Perfect Balance of Content and Intuitive UI
Out of the box, this little gem of an app does brilliantly what many other ITSM apps struggle to do. It gives your IT teammates quick and intuitive access to what they need to have to service customers without including the things that would rarely be used and cause an app to seem cluttered, confusing or not user friendly. My hats off to the team that thought through the features and is making this one of my favorite work apps!
New update unusable
Before the overhaul the app was pretty polished and well received. Since the change to the UI, it has become unusable. If a ticket has more than one reply forget about seeing it all due to the limited space to view threads. Instead the app space is large with ticket properties when that should be a small portion as the real meat and bones are the responses on a ticket. So much wasted space at the top. It’s forcing me to now have to use a laptop each time and limits the ability to work tickets on the go. I hope you fix this because it’s really not a feasible solution. I only gave a 2 star because everything else works ok.
Great app but needs some work
I just started using Fresh service and this app and I'd like to use it exclusively instead of using my computer. It would be great if we could have a mobile web view or open the app directly when I text a link to a ticket to an agent or requester. I would like to see the "discuss" feature in the app. I would like to easily see the group, agent, department, category, sub-category and etc in the customize record list and display fields. Also on the desktop requesters are unable to choose group and agent show that screws up our current workflow automator.
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 89.2 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh
- Age Rating
- 4+
- Copyright
- © 2014 Freshworks Inc
- Price
- Free