MyHyundai with Bluelink 4+

We had been talking about a new car for quite sometime. But because we had not had a car payment in years, we continued to delay the inevitable. Well, the universe has an interesting way of letting you know when it’s time for a change. Our youngest son was in an automobile accident(everyone was safe and uninjured, praise the Lord) and we were needing an “extra” vehicle. So, I dug my heels in and began my deep dive into safety, consumer reports and affordability. Those along with the fact we needed lots of room for all of our family), led us to Southern States Hyundai. My interest lies in either the Santa Fe or the Palisade. After coming price, comfort and size (along with some of the “must haves”, we test drove the Palisade. Once I did that, I was hooked. The color was exactly what I was looking, the pricing was within my budget and the warranties made it absolutely impossible to reject. The Palisade is the nicest vehicle I have ever owned and I know I will probably never have to buy another vehicle, but if I do, it will be in the Hyundai family.

First Impressions: They have done several nice things with the app, and if this was 60 years ago I would give it 4 to 5 stars, but Hyundai Hazlet almost all other manufactures pass them up, and they want you to pay for things that other manufactures give you for free. Sure they give you three years free blue link with the purchase of a new car, but Chevy and other makers give you the basic level service for free weights let you lock your doors, start your car even after you’re free service is over. On top of that, there’s a fatal flaw in Hyundai’s design, and they let you sit things like to turn your heated seats on for part of your precepts, but then when you push it half the time it doesn’t work because your doors aren’t locked and that’s not one of the things you can pick as an option to add to your presets. Nobody wants to have to go to their app lock their doors through the app and wait a minute for it to happen and then hit the start car after that. That’s makes no sense, and require somebody to stay in their app for 3 to 4 minutes just to get confirmation that the first step took place and then you have to start the second stop and wait for a confirmation for that. That’s ridiculous. Maybe new car owners that have never had this are OK with that, but coming from four other cars that have a far superior service this is hard to put up with.

It’s hard for me to put into words just how much I hate this app. If I didn’t have to use this app I would delete and try to forgery the horrific user experience. Unfortunately, Hyundai has decided to make key features, like setting charging timers, only available in the app. This absolutely should be available to be set in car. Why isn’t it? Are they actually driving user to this app?!?

The app takes a long time to load (like 30-60 seconds) and every time you make a change to a setting, be prepared to wait again. The vast majority of the time using this app is spent watching the loading animation. If waiting was the only problem, that would simply make the app irritating, however, in addition to waiting, you are treated to frequent errors that tell you that what you are trying to do can not be done at the moment. But the absolute soul-crushing part of the entire experience is that even after many many attempts on several days and finally believing that the charging timer was set, I realized while charging my car, that the timer was in fact not set. Trudging into the app yet again, I realized that the times I set were defaulting to AM instead of the PM times I had previously set. So, after several more attempt, several more errors, several minutes of spinning loading animations, I have resigned to the fact that I cannot set a timer for my car. I legitimately wish I had not purchased the Hyundai. This app is that bad.