Zeal Credit Union Mobile 4+

Quick Convenient Accurate

I’ve belonged to THIS credit union for decades. It’s called Zeal now… I will not move to another financial institution. The rates are low. There are no unexplained or frivolous charges. The APP works great!
The people working in the office and drive through are always pleasant , professional and usually call me by name!
Also: BONUS Zeal will motorized documents for FREE … if your a member!! During the past 2 years (covid. Buying, selling, wills etcetera…) I have had to seal out a notary ($7.00 per signature)… at ZEAL- ITS FREE… it a great place and I trust it with ny financial issues!

No empathy.. leeches off hard working customers!

This credit union has ripped me off! My account was overdrawn for $80 because their stupid ATMs don’t work... then, you have to chase ATMs around to make a deposit and hope those work. And if that doesn’t work out there’s NO WAY to get a hold of someone neither via email nor by phone... I’ve called FALCON which I guess is who handles their cards because I thought my card wasn’t working... they couldn’t assist me.. here I am now with $150 worth just in overdraft... plus my original $80.... I’ve called to see if they coul at least reverse a couple. Their excuse? “As a courtesy we only allow 3 overdraft reversals per year.. and that’s if we are at fault...” like okay, and what about when the atms are not working and I can’t get a hold of anyone at customer care? This credit union is absolutely ridiculous... they informed me that if I have autopay on my account they will pay my bills up to $500, with a $30 overdraft fee for eacH transaction... BUT here is the catch... if any charges are presented after that... they will decline the transaction and STILL CHARGE YOU $30 dollars for that!!! I really can’t do it with this people anymore. They can post that to my credit report they will not get a dime out of me!

Bug report for mobile app during check deposit feature

I am trying to report a bug that is in the mobile app. It is impossible to deposit a check on the mobile app because the screen is blurred when it requires a photo of the check. Please help remedy this situation with an update app. The situation has been ongoing since the iOS 16 update and it has not been fixed yet. I reached out to the chat customer service for Zeal Credit Union about two weeks ago and let them know about this issue. Please see attached screenshot of what it looks like when trying to deposit check. The UI tells you to rotate your device to continue your deposit. Regardless of rotating the device, the screen never goes away when trying to deposit a check.

I hope somebody will respond to this and let the tech support for the mobile app know about this issue. I love this feature of zeal credit union’s mobile app, and would hate to see it be useless in the future because of a bug.

Developer Response ,

The iOS 16 Mobile Deposit issue will be fixed with our next release on December 13, 2022. We apologize for the inconvenience that this has caused and thank you for your patience.