Macatawa Bank Mobile Banking 4+

Macatawa Bank’s mobile app has always been reliable and secure. The addition of financial tools has been especially helpful with personal budgeting. The mobile check deposit is convenient. Overall, this a a good banking app and has continued to add more helpful features.

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This app is not so easy to use . When you use bill pay the time a check is cut and sent is up to 9 day. It’s hard to move around and see what is bills you have out waiting to be payed.
You can’t send money to a persons bank account from this bank to an other bank even if you have the information for it . I have not found a away to do it.
If you have multiple accounts with the same company you can’t see the different account numbers you have entered and what account number you are trying paying.
There is no easy way to add messages t your check if you want t add the reference number from a bill t it.

Sorry to hear things are not going as smooth as we prefer! Could you please call our Customer Experience Team at +18778202265 with more details of your issues? We'd love to help you troubleshoot.

They changed their transfer system to Bill pay which is a huge mistake. I hate waiting 2 weeks for a simple bank transfer. It takes at least a week for the transaction to get accepted and then it has to go through a slow Ach which is taking forever too.
I’m considering switching banks as all my money is unavailable now that it has to get tied up for a whole pay period. Ridiculous.

Update. They don’t tell you to use their main website to transfer under Bill pay. It’s still slower, but it’s 4-5 days verses 2 weeks.

We are sorry to hear you are frustrated with your experience. Please reach out to our Customer Experience Team at (877) 820-2265. We have methods for external transfers that are quicker than this.