Metro Credit Union Mobile 4+

How is this the worst app on the market? You have to re-enroll in Face ID everyday. Metro CU is seriously like THIRD WORLD country banking, even at the ATMs. Just want people to know that they should definitely go with a more reputable bank. I’m stuck because I have a loan, but I just switched to Cap 1 for all other stuff. What a relief!!! This App is frustrating and the creator is incompetent. Also, branch locations are in some of the seediest areas. Toodaloo!!

Thank you for sharing your experience. We will keep your comments in mind as we work on future releases.

EDIT: Yes, you can turn it on with an obscure setting. Its nice of you to post this here instead of getting support via the email you've spammed on other reviews (which no one has responded to). I've had it on, but it doesn't work. It glitches out and then cancels the Face ID. Then you need to go BACK in and re-enable it each time. Really sad to be leaving, but this sealed the deal for me :(

They just recently updated their app and website and its awful. Not only did they shut off access to all of our bank accounts for DAYS (meaning I had zero way to check my balance, and the phone lines were down), but then they rolled out the worst banking website I've ever used.

I'm going to be leaving MCU after this redesign and how horribly they handled this change. I've already picked a different credit union and will be swapping banks after this next pay cycle.

The new app doesn't allow face/Touch ID, and has pop ups everywhere with spam about various banking features (even if you've already closed them or are using the features). It takes 5+ taps to just get to a single account balance, and they've gotten rid of most of the features.

Oh yeah, and they just changed everyone's account numbers but they're impossible to find now, so I keep having to log into the full website because I can't use my phone to find them. (Which also made my BRAND NEW CHECKS useless, but they won't refund me for the ones I bought THROUGH THEM under a month ago).

Hi Duncan, we are sorry to hear you are experiencing difficulties. You can enroll in Face ID or Touch ID for a more user-friendly login experience. To do so, please go to Menu > Self Service Center > Manage Fingerprint/Face ID. We strive to provide the best member experience possible. A Member Services representative will reach out to you so we can learn more and best assist you. We are here to help!

JUST FOUND THE FIX FOR THE MALFUNCTIONING MOBILE CHECK DEPOSIT FUNCTION:

I just discovered the fix, at least for me:
1. WHEN ON HOME PAGE, click on Menu.
2. Then click on "Customize".
3. On the next screen, click on "Deposit a Check", then on same page click on "Reset Visibility" and then on "Update".

For me, this brought this function back to life. Thank Goodness!!

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With this update to the app, the mobile deposit function no longer work on my iPhone X. Very nice phone support person tried to help me but he couldn't find a solution for me - this is a serious DECREASE in service. Very disappointed. SEE UPDATE AND FIX ABOVE!!

Also, generally, it is very unpleasant and painful to look at the new home page. It doesn't have the friendly inviting easy to use look, feel and functionality of the old app. It's hard to read. The type is very small. The combination of colors is very hard to look at. The bright startling banners top and bottom are distracting and hard to read and decipher.

If you could PLEASE consider reverting to the old app's colors and font and font size, it would REALLY help.

Finally, when you click on App Support while on the App Store listing for this App- it says PAGE NOT FOUND!!! Fefinitely does not reflect Metro's actual friendly customer service oriented manner of doing business which I love.

I hope this is helpful. Thank you.

Hello, we appreciate you taking the time to provide us with your feedback regarding our app and its features. We’re always looking at ways to make our app the best it can be, so we’ll be sure to pass along your feedback to our development team.