Iberostar Hotels & Resort 12+

We love Iberostar and have been coming here many times over the years. We love the nature and animals! People are very friendly and doing their best to make us happy. Entertaining team is always working hard and we enjoy the shows and games a lot! Special “thank you” to Giovanni and Arminda for giving us personal attention!
Great food at the major buffet and Japanese restaurant! The only thing we were missing this time was NO Pico de gallo and chips at the beach and pool area (used to be there before!)
Also I want to mention to whom it may concern about tons of sea weeds not letting us enjoy swimming in the sea. We understand that it was Mother Nature But for such a huge chain of hotels they could’ve done better job of having more people and machinery to clear the water so we can enjoy the sea!
We will definitely be coming back in the future and recommend Iberostar to our friends and family!
Anna (Juju) and James (Bond) :)) 😄❤️

Dear Anna and James,
Thank you for sending us your feedback and for your loyalty to Iberostar. We look forward to seeing you again soon.
Regards,
Quality Manager

To the Management and Marketing and Public Relations Team of Coral Level at Iberostar Selection Bávaro Team. I have nothing but gratitude for making my mother very happy and who turns 70 years old in a couple of days. We started with a few hiccups on room 1313 but management and marketing and PR were able to resolve with effectiveness and professionalism. Thank you to the Food and Beverage Team. Food and drink was excellent. To the maintenance team, thank you for resolving our technical difficulties since I had to work during my stay for a few days. ——————-Queremos agradecer a todo el equipo de marketing y relaciones públicas del Coral Level por toda la asistencia brindada por todas las adversidades con la habitación 1313. Lograron algo muy importante brindarle felicidad a mi madre que cumple 70 años. Son todos muy profesionales en su trabajo. Desde Management, el equipo gastronómico hasta el departamento de mantenimiento. Muchas gracias por todo su profesionalidad en todo lo que hacen cada uno en Coral Level Iberostar Selection Bávaro.

Dear Betty,
It has been truly a pleasure to read your review, and we would like to thank you for choosing our hotel for your holiday.
We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. In addition, we will happily pass on your kind words of recognition to our staff. On behalf of the entire team, we would like to thank you for allowing us to serve you and for sharing your wonderful review. We would be thrilled to welcome you back in the future to repeat or even surpass this experience.
We hope you had a safe journey home and send you our warmest regards.
Regards,
Quality Manager

Excellent customer service by Juan, Luisa and Paula. I know I’m forgetting a couple but these three really stood out. Juan was super attentive and made sure to have our breakfast table with decaf coffee and warm oat milk ready for us as soon as we walked in. Paula cleaned up our rooms on a couple occasions my toddler broke glass so effortlessly and she always left the cutest designs on the freshly made beds. Luisa was so sweet and accommodating and made my dad feel special on his birthday along with the rest of the Salt Soul staff one night. Iberostar has a wonderful team, I didn’t meet a single person who wasn’t smiling, making conversation and super accommodating. Rangel and Marerro were also amazing and always attentive and eager to help. I look forward to my next visit and to see these wonderful workers again. They deserve all the recognition and raises possible because they make the peoples vacation and experience memorable!

Dear guest, Thank you for letting us know that you had a great holiday. We hope to see you again soon. Kind regards, Quality Manager