Avaya Workplace 4+
Avaya, Inc.
-
- Free
Screenshots
Description
Avaya Workplace integrates your iPhone and iPad with your office Avaya Aura or IP Office communications environment and delivers mobile voice & video VoIP calling, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access, call history and more!
Key Capabilities (Feature availability will vary based on your environment and configured services)
· VoIP calls – Lower your mobile service charges by making VoIP calls over Wi-Fi or mobile data networks
· Conceal Your Mobile Phone Number - Calls made with Avaya Workplace are handled by your office communication system and will display your office calling line ID, not your mobile phone number
· Cellular Voice integration – If VoIP isn’t your best option, then traditional cellular voice service can be used and calls will still be routed through your office communication system
· Call Mobility – VoIP roaming between Wi-Fi and 3/4G networks, and call handoff between cellular voice and VoIP
· Single Number Contact – Choose to have incoming office calls ring on your iPhone and/or any other phone you may want to use
· Visual voicemail – Enables you to see who left you a voice message and when it arrived. Messages can be played in any order.
· Instant Messaging – Exchange text messages and multi-media file attachments with archival/retrieval
· Presence status – View the Presence status of colleagues
· 24X7 call logs shows all office line call activity regardless of which device was used or when calls arrived
· Corporate Directory Integration – Search for corporate contacts and create a list of favorites
· Integrated audio / video / web conferencing with Avaya Workplace Meetings Online and Avaya Workplace Conferencing
What’s New
Version 3.36
Display of VDN and calling number.
Display conversation messages separately, do not merge them in a single message.
STIR/SHAKEN Support.
Display Forwarding reason in Missed Calls at forwarding stations on Workplace.
Ratings and Reviews
Nice idea, terrible execution
I love the fact that I can use this from my phone as I’m working but it only works great when the app actually functions. I have to keep the app open on my screen the whole time for it to work. As soon as I go to another app, home screen, or just lock the screen when the app is open, I never get any calls or even notifications that it’s ringing.... I’m running the latest iOS version of the iPhone 11 and have everything on my phone settings turned on for the app including background refresh. This needs to be fixed ASAP cuz it’s really eliminating the usefulness of this entire app. As soon as it’s fixed, I’ll be more than happy to edit my review and give this 5 stars
Developer Response ,
Hi, this sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at https://support.avaya.com.
Here we go again
Every time there is an iOS update, the phone app doesn’t work in the background, although background app refresh is on. Can SOMEONE at Avaya please be up-to-date on releases (which do and can have security implications, so saying not to update isn’t really an option) and figure out how to make the app work for a change? It is nice when it works. My co workers and customers are happy to be able to get in touch when that is the case, and are as frustrated as I am when it doesn’t. The latter seems to be much more the norm, unfortunately.
Doesn’t work in background
Can’t receive calls unless it’s the active app and the phone is unlocked. When switching back to the app it takes a while to connect before it allows calls again.
We all see the responses to these reviews to contact Avaya Support but they won’t help, telling us we need to work with one of their partners. The partners don’t know how to fix this.
Frequent call quality issues when on a call. It’s so frustrating because this could be a useful app as a replacement for our desk phone, but Avaya wants it to be much more. It asks for access to your personal contacts and calendar, and they want us to use this for chat and video conferencing, but we don’t want any of that.
Developer Response ,
Hello d-trick3000, we apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://support.avaya.com so we can help resolve this issue. Thank you.
App Privacy
The developer, Avaya, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Avaya, Inc.
- Size
- 140.6 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Czech, Danish, Dutch, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- 4+
- Copyright
- © 2024 AVAYA LLC. All Rights Reserved
- Price
- Free
Supports
-
Siri
Get things done within this app using just your voice.