Night Owl HD 4+

Please update this app ASAP playback recording takes forever or might not load as it keeps spinning. The only way to by pass that is hitting stop button twice and then play , but the should have to get technical at all i should just press play and relax. Also about every other day my cameras say their disconnected even tho every cameras still working. Only way to by pass that is un plugging and plugging power back on . Again i shouldn't have to get technical i should just press play and relax . On another note if it glitches so much whats the purpose of having surveillance i could imagine being in Hawaii a thief comes and gets away with a robbery because you couldn't go home or tell a neighborhood to disconnect and reconnect you box i like night owl but i dont like the way the app works so please fix this issue so i can give you 5 stars . For now your only getting two.

We are very sorry for the issue you are experiencing. For the best connection, we recommend having a minimum upload speed of 2mbps. Also, for best practice, we recommend connecting through your application on your smart device when using a reliable Wi-Fi connection. We will provide your feedback to our developers. Thank you for choosing Night Owl.

The Night Owl system itself is pretty good. Here are the biggest concerns with the App.

Motion notifications: I often get a notification but when I press it, it opens the App and goes to the previous camera, or plays a video from earlier in the day, or sits there spinning. Even worse, the notification doesn’t indicate which camera had motion so you don’t even know which one to go check manually. This really makes the system almost worthless to me and seems like it would be so easy to fix. (This is not occasional. This is well over 50% of the time). (The other two camera systems I have both list which camera right in the alert and pull it up flawlessly in the App when there is motion).

Live View: The App constantly (several times a day) goes back to blank on Live View and I have to manually go in and add all the cameras back in to the view. To make matters worse, it’s about a 50/50 shot whether the App will respond when I go to add a camera or I may have to come back and do it a few minutes later. Makes it really hard to trust the system when it’s so buggy and you don’t know if it will be there when you really need it.

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18663901303. Thank you.

Whenever I open the app to view my cameras I have to swipe to the next screen and stay there for about 30 seconds until I can swipe back to the main screen and get views of my cameras. Sometimes I have to hit the square and add/select the camera channel to view live. Not sure why that is but it eventually comes up and I would like it to come up automatically when I open the app. Second thing is viewing recorded video. When using the app or logging into the system I find it hard to scrub the video to the point I want to review. Either I go to far or not far enough and I have to wait u til the video plays out to see what I want to see. Is there a way to add a feature where we can actually type in the time we want to go to and have it jump to that time? That would make it so easy to review recorded video without having to wait until the video plays out to the point you want to review. Other than that, the system works great for me. Thanks!

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18663901303. Thank you.