STAR Bank Mobile 4+

I am 72 years old, so I have known many banks over all these years. In fact, I started working at Lincoln National Bank in Fort Wayne and left Wells Fargo 10 years later. I know banks, bankers, and all the processors who make the “front room” look easy. With all this knowledge and experience, I can honestly say that I have never been happier with a bank and the tellers and others I see at the downtown Fort Wayne office. I should have known this when the CSR who opened my first account at Star was named Karma. Every time I go in the bank, I feel genuinely welcomed. I cannot express how much better this is than any other bank I’ve known. Even the ATM with access to a real person if necessary is great. Thank you, Star Financial, and please tell the downtown tellers that I will be thinking of them too while giving thanks this Thanksgiving Day.

Make sure you are aware if you don’t pay your house payment prior to the due date it will look like you don’t owe anything. My escrow changed and my payment was due the day before payday. When I logged into the app on the 2nd (payment was due on the 1st) the amount due was $0.00. I assumed my escrow credit paid a payment which would be weird I know. On the 16th the day the late fee is assessed Star calls me to inform me I haven’t paid my mortgage. So crappy policy with a crappy app. Fix that issue and I’ll make this a 5 star review.

This last update I have lost the running balance on my account. Meaning as when a charges comes in it doesn’t show the balance after each charge, only shows the total balance above. Having that information is actually nice.