Lane Rewards by Lane Bryant 4+

I have one small pet peeve with the app / LB’s website. I go to Lane Bryant primarily for the excellent lingerie (please bring back the soft satiny pink floral and lace chemise from summer 2017, btw! So comfortable but pretty and sexy, I’d buy three in other colors). It bugs me how complicated they make it to find coordinating panties for bras. You find a bra. Then you have to leave the bra page, go to the panties page, and search for matching panties, sometimes through dozens of options before you find what you’re looking for. Please make it so when you select a bra and color, you can see links to coordinating panties. It would make online shopping so easy. Not to mention sell more. If there is a pattern or color I love, I am likely to buy it in every cut and style of panties you make, but only if it’s easy to find. So in the store I can find them all easily, but online it’s a chore. If I have to hunt online just to find one coordinating pair, I’ll stop with one.

I really want to like this app, but somehow it's actually more difficult than using the website on my phone. I really don't know how that is possible. Also, there is no mention of the app on the main site, so I didn't know it existed until recently. But I'm really surprised at the annoying pop ups and how often it stalls and how difficult it is to navigate the app.

If you want to compete with other stores like Torrid(who has a seamless app, btw) then you need to work on this. With people only being able to shop online right now, I would think that making your app easy to use would be at the top of your list.

I purchased a few slacks online recently. I chose the specific type of pants because the description advertised the pants as having "Pants with Super Pockets." I was specifically looking for slacks that had pockets. To my surprise, the pants I received which were the correct color and size but; there were NO POCKETS! Are you kidding me? I asked the clerk at the store why I did not get pockets sewn into my new slacks. According to the manager, "Lane Bryant NO LONGER SELLS SLACKS WITH POCKETS." She continued to say that the wording of the description meant some kind of mesh was there... so it appears to have pockets.

As a regular customer, I am quite disappointed that I did not get pockets sewn into my pants...when I was led to believe I was getting slacks with SUPER POCKETS! That title is quite deceiving! What are the Buyers thinking? Us larger women use pockets for functional reasons... I feel almost discriminated because I am larger in size. Why must us larger women get less? We deserve EQUAL OPPORTUNITIES like selling us PANTS WITH REAL POCKETS!