Menufy: Food Delivery & Pickup 4+

To start, when you open a menu, it actually opens a web view of the menu. So iOS suggests you use the Menufy app with a banner at the top. Which makes no sense because you’re in the app! This feels very amateur-ish.

Next, if you want to filter to saved favorite restaurants, you have to toggle that on every time you want that list. My favorites are often buried under several others. It would be nice if users didn’t have to open a separate app menu and select a toggle, just to see the restaurants you want to filter to.

The UI/UX could use some attention. It isn’t the prettiest aesthetic and it feels a little clunky at times. Other similar apps like Toast are much more enjoyable to use.

Ultimately, it’s fine at best. If they charge restaurants less, I’m all for it. Just not the greatest app ever.

Thank you for taking the time to provide your feedback. We are currently working on an updated app that addresses your suggestions. And for context, we do not charge our restaurants for our online ordering or web-building services, including our app. In addition, we do not take a cut of menu sales, unlike other companies. We hope you continue supporting restaurants through their preferred online ordering site.

Ordered on Golden Palace website, Marion, IA. Two hours passes before I call the restaurant. They were no help. Said I need to deal with menufy myself. I think they should have did it since they told me the food had been picked up already. Call menufy and they say I cancelled the order. They had called the number provided in the order that was connected to my Apple Pay. The number was not mine and I didn’t provide one in the first place. I have bank statement showing the charge, my Apple Pay shows the charge. Menufy didn’t care. They said they will not refund me and I need to dispute the charge with my bank. This is so unacceptable. Stay away from these thieves.

We are sorry to hear about the order mishap. For context, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant is responsible for preparing a customer's meal. However, we tried investigating your claim but cannot find your order information based on your profile name. For further assistance regarding your order, contact our 24/7 support team by phone at (913) 738-9399 or by email at support@menufy.com. We apologize for any frustration and want to help if possible.

A BIG thanks to the developer for responding to my concerns about the app.
Hey size unable to use apple pay… app works pretty good !
Hopefully Apple Pay will be available in the future of the app.

We apologize for the payment difficulties you experienced. We are currently investigating the cause of what you reported. In the meantime, we recommend that you try clearing the app's cache and data, or reinstalling the app. Looking forward, Menufy is currently working on app renovations that are built around the customer experience.