Water and Power CCU Mobile 4+

It seems the mobile deposit app still needs to be worked on, I made a mobile deposit, but would not show up in my account as a deposit, hold, or anything. I called customer service and they couldn’t see anything showing as a deposit either, the check showing under the mobile deposit history but not in my checking account. I had to go the nearest branch the next morning because my drowsy still not showing up in my checking account, the teller said no deposit is showing in her screen, no holds, nothing so we had to do a direct deposit at the branch. I won’t be using the mobile deposit again. I want happy WPCCU had finally upgraded but I think the app still needs a lot of work.

They claimed to have improved the app, they actually made it worst. Now it crashes sometimes, to check you available balance now requires extra steps when before the moment the app opened it showed both the balance and available balance. No need to click on anything else to see the available balance. Other than the way things look, I see no improvement what so ever, none! I was hoping to see a new feature that lets you set a travel notification through the app, but of course no such thing happened. I was told at a branch that they have it for their credit cards but not debit cards. MAKES NO SENSE! So instead of going through the pain of driving to the branch or calling them, I transfer money to my Navy Federal Credit Union’s account using Zelle, and with their app (which is so far ahead of this one) I can set a travel notification on my own that is good for up to a month and I can do it as many times as I want.

The app worked fine at the beginning but the last couple of attempts have proven disappointing. The last time I tried depositing my paycheck it stated that it went through and gave me a confirmation number. I moved forward and paid a bill with the money allotted to me and when I checked my account the next morning I was overdrawn because the mobile deposit didn’t go through after all. This is after I received a confirmation number and notice that the money went through. I no longer trust the app to do more than viewing my account balance.