Chuze Fitness‪.‬ 17+

Had a great team member help me out getting my app! Has worked like a charm every since, multiple people attempted to get the app to work for me I mean multiple there were even staff members I felt were bothered by my check ins, some would tell me my account ran out of manual check ins and they would be charging me on my next visit. When I say this was every-time.

I finally had him help me was so kind and helpful no attitude nothing but understanding and wanting to help resolve the issue and boom he fixed it in 1 day LITERALLY.

I’ve been able to check into class from my phone simple check in all made better! He deserves a raise !

Pros: The interactivity of the app with goal setting, challenges, rewards, and class sign-up notifications definitely keep me engaged in the app. I check at least daily for classes for the day, which rewards I qualify for, and how much progress I’m making towards the challenges/goals I’m working on.

Cons: During initial set-up, it was frustrating to need to set up different login information for every single access point (app itself, class sign-up, rewards, iChuze, and Team Training all required new login setup). It’d be a much better user experience if all units could use the same login info rather than making separate credentials for each access point. Other than that the only improvement I’d like to see would be a link to the cinema schedule in the app. Currently the only place to view that is through the website.

This app is the perfect example of a company trying to build an app without any experience. There is no account hand-off between trial and becoming a full time member. You can go all the way through account set up, spending 10+ minutes typing in your credit card, bank account, and addresses just to be led to a screen that tells you to go into the gym. Thanks for wasting my time. I now have 3 or 4 different logins with the same email address all of which worked at one point, but now don’t? Who knows what happened to my financial information I put onto those account. Absolutely negligent.

Also resetting your password sends you a new password over email plain text! (Extremely bad practice) Then when I login, I don’t even have the option to reset my password, so now it’s stuck with the password Chuze insecurely shared with me. God knows what malpractice is happening behind the scenes.