Rocky Mountain Power 4+

So to avoid a service fee I’ve set up a link to my checking account. Every time I try to use it, the question comes up select a payment method so I tap that section and it says nothing is stored in there. I go and input my account info again, but it won’t let me because it says the info is already in there. Does this sound like a way the company is illegally trying to collect a service fee for having to use my debit card? Does to me.

I used to enjoy the use of this app, but apparently when they payment method they didn’t work the app out correctly. I used the fingerprint method of logging in before and it worked every time. Now it doesn’t. It tells me every time I must log in first and can then use it. I follow the instructions and it will allow me to use the fingerprint for 1 day. Then I have to enter the password again. As every account has different requirements for passwords and they changed their requirements also I then have to wait until I return home from business trips to pay. If they claim to be such a good and modern company don’t you think they would have the ability to correct an issue such as this?

I find the app useful for reporting and tracking outages and looking at my bill.

My suggestion for improvement would be to not require signing in with user name and password so often. The security on this app is more rigorous than my banking apps. I find myself not using it because it wants me to use my password before it will accept biometric sign in. The password required is hard to remember so I just close the app; it is almost unusable. Thankfully I can still track outages without my password.