Shipt: Same Day Delivery App 4+

Awesome

I’m high risk for respiratory illness, work from home, and really don’t have time to shop. My husband is from the South and is very wary of driving in snow. We tried Shipt for the last few weeks because they offered a free 4 week trial. We have no complaints and nothing but praise. I’ve had 3 deliveries so far. Every shopper was courteous, let me know they were shopping my order, offered if I needed anything else, answered my texts, and was either on time or early!! They wore masks and met my husband at our garage door. We are so grateful for everything. This service is worth its weight in gold during these times. Most importantly, we are able to help people right here in our community have jobs. It’s costs a bit more than doing it ourselves but being safe is more important. If you have family that is home bound, get them a membership. And generously tip!! Shipt Shoppers are essential workers!!
The app is amazing too. I can order through the Target app too, get my Cartwheel awards, use the offers, and use the Shipt app for other stores seemlessly. It even knows what I ordered through the Target app! 100% recommended by my family!!

Developer Response ,

Hi Mary! Thank you so much for your kind review. We're pleased to be able to keep you and your family home safe during this experience. 😃 Our shoppers are awesome and we are so glad to hear this.

It’s good for the most part

I have had this app for 7 months. It is convenient especially having a husband, a new born and two kids. Sometimes it is hard shopping with everyone lol. In the beginning, I had no problems. Customer service have always been great. Lately, I noticed that the type of workers that are being hired have not met the standards of what I am used to. There is one shopper that is exceptional. She communicates, tell you if a product is not available and takes pictures of what is. Then, she makes you pick your substitutions. I even told her to buy something for herself from time to time. I chose her as my preferred shopper. One thing about this app, they so try their best to get your preferred shopper.

Lastly, the shoppers that have been shopping for me doesn’t even tell you when they start shopping. They select their own substitutions. The also drop off the groceries and never tell you they arrived. I had one shopper replace my Oreo and Ahoy cookie treats for my kids with green dog treats 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ (I’m still in awe). They substituted baby oil with lotion and picked up some type of pancakes that I never heard of to replace my Aunt Jamima.

Other from that the $99 a year is cool if you shop over $35 for free shipping. However, if you are under that $35, you will be paying that $7 delivery fee regardless.

Developer Response ,

We are so sorry about this! Please reach out to us at 205-502-2500 or online via LiveChat so we can get this taken care of for you.

Not so great

Second time using the app just as bad or worse than the first bogo grocery store items default to 2 in your cart .you must buy 2 of the same item you cant get two different flavors. I made notes in the note section that apparently the shopper cant see unless the item is marked as not found . I could clearly see all notes in my order as i checked after paying( seeing how i had issues the first time)
Both times i was issued a credit but ots not the money I Just want the items ordered not two of something else and why have a section for notes is they are not going to see or follow them. I asked the driver and they said the texted me and u did-not reply the text i got were im starting your order, im on my way and and your order has been delivered there were no mention of my notes I assume they were read and understood at this point. Not the case driver did not see notes and when i emailed i was told there were no notes . They dont show on the receipt only shows the items the shopper actually put in the cart snd which were missing from the order. Strike two , next time i will screen shot the notes . If the notes are there and order is still screwed up than strike three, your out. Then i review everywhere and start telling people Do Not Use this service!