Royal Credit Union 4+

Love this app

I love this app because it enables me to deposit checks I receive instantly without driving to the bank. I also love the ability to check all my accounts any time I wish with the touch of a finger.
Sometimes though it has issues capturing the image of the back of the check accurately and displaying an error message about the size of the back image isn't the same as the size of the front one, which results in me closing out the app and restarting it after several failed attempts. I've kinda gotten used to it however annoying it is...

Making Principal payments to loans

I usually do everything from banking to paying bills through the rcu app. When paying my mortgage I have the option of making a regular payment or just a principal payment which is GREAT being that I tend to pay more than just the minimum payment on my loans but when it comes to my auto loans the principal payment option isn’t available...why?!? I have to drive out of my way to an RCU branch just to be able to make my payment as well as add the rest of my payment to the principal amount. Please make an update allowing principal payments to auto/recreational vehicle loans on the app so that I don’t have to drive 13 miles out of my way to go to a branch in a town that I otherwise don’t ever go to. I dread having to go to the bank so when I don’t have to I use the app for everything else and is awesome! If the principal option is added to auto/recreational vehicle loans I would give 5 stars to this app and even more if possible!

Developer Response ,

Hello and thank you for taking the time to leave a review! We appreciate your feedback and are passing this suggestion on to our development team. In the meantime, while not as convenient as allowing a principal-only payment from the app, principal-only payments are an option by phone at 800-341-9911. Thanks for choosing Royal Credit Union!

Fix check deposit

I get a lot of checks and have a pretty good system down for depositing checks. But lately y’all are telling me the from and back of the check aren’t the same size. Folks, I don’t move my phone or my check from the little cradle I’ve built for this. When I try to manually take a picture, it doesn’t focus. And other times, it gives me an image that looks like there was a picture at one point, but then one side was digitally squeezed to a point and everything is distorted. It shouldn’t take me 15 minutes to deposit a check. It has taken me such a long time to deposit checks that I built a cradle for my phone. But now you’ve managed to make that not enough. Now I have to take the time out to write this review because I hope I can reach out to someone and let them know that this is a problem.

Developer Response ,

Thank you so much for leaving a review and bringing this to our attention. We apologize for the issues you are experiencing and are working with our development team to correct this as soon as possible. - Alexis & The Royal Team.