Gwynnie Bee: An Endless Closet 4+

I love love love the concept and I always find something worthwhile and fun to closet and/or buy. I think the value for cost is great, and the app is easy and intuitive.
Their customer service is mediocre - if you email, they’re responsive. But they’re not proactive about reaching out with updates, changes, and leave you to do a lot of guess work. I think they need to invest in customer experience and operations l to accelerate when boxes are sent (this wasn’t as much of a bottleneck when I joined, but in past 3 months really feeling delays in sending, processing and shipping garments). 2/3 of my priority items have been sitting there since February.

I have been with them for about 5 years and even though sometimes I struggle to find a piece of clothing I appreciate their forgiving and generous customer service, so I stay. I have lost items and ruined things during my 5 years and they always let it go (maybe one item every 1 or 2 years). I also don’t always return things in a super timely manner and it is never an issue. I have never been charged for these mistakes. Clothes are almost always in great condition. One reason is because they select items that can handle a lot of laundering, thus not a lot of cotton or delicate items. App works well. I love the honest reviews. Because they have been around longer than many other similar services they have a large collection of used clothes you can buy cheap. I have gotten incredible deals on Gwynnie Bee outlet- my favorite deal was a Johnny Was dress in good condition for $25 (they run about $200). Also, I lost a lot of weight and went from a size 26 to a size 12 (and then back up to a 14). It was wonderful to be able to easily change the sizes in my closet as my weight changed. I wish they had more casual items now that we are in quarantine but I can’t imagine leaving after all these years. I doubt I could find another service I trusted as much as I trust Gwynnie Bee.

I never worry about having the right outfit anymore. I used to hate shopping so would end up with clothes that did not suit me. Being plus size 24 / 3x I have totally loved Gwyennie Bee. I tried several other at home try on subscriptions. This was the one for me!
I hope they don’t change their service for plus size because I have loved the style they have brought to my life!
I now have brands I like and “go to” items that I know will look good on me. This is something that takes time and feels like I have my own stylist bringing me things to my home! I sometime feel a little guilty but then I realize I have saved a lot of money too. The items that are on sale are very low, sometimes $5 or $10 for nice high cost brands. Because I know they will fit if they are my brand, I can get an extra pair of jeans, for $10, instead of $90 and they will look great!
I will stay with this service because of the confidence it has brought to my life. I no longer worry (ever!) how I look. I have become used to being complimented on my clothes and how
I look in them because I feel GOOD!