Little Caesars Pizza 4+

I ordered my pizza online 30 min prior and arrived at the time the app said to be there. On a Thursday at 11….not a busy time at all. I arrived and waited 5 min and wasn’t acknowledged. I asked the clerk at the gas station if I needed to ring a bell and she said yes. At that time another customer came in behind me. When the Little Cesars clerk came she said she would take the person behind me?!?! I was so confused but I stepped back and was polite. Then after she completely checked out the lady that was behind me, she informed me that my pizza was just being put into the oven. So I took my kids to the car and waited. I walked back in and she still said she was waiting on my pizza. Then I asked for the manager and that’s when it got crazy. She started yelling at me, telling me she was tired of ungrateful customers. Literally yelling at me, the entire store could hear here. The other manager was there, apologizing on her behalf and was just as taken aback as I was that she was having a tantrum. All for a $5 pizza, you can keep it next time. I don’t spend money on anything to be treated so poorly like that. No thank you.

This app works great for ordering with nice features like remembering favorites. However until they allow you to use your gift cards the app absolutely prevents me from doing more business. I have a bunch of gift cards given as presents and this fact alone prevents me from using the app to order. Yes I could use a Visa card and have done so. When there are gift cards laying around, I don’t want to continue to use credit cards. The payment section actually says that you cannot the use gift cards at this time with the app. That message has been there for years. Calling in orders often disqualifies you from getting the online sale offers. It is also not uncommon for my two local Little Caesars stores to not pick up the phone right away or at all for extended periods of time. There are definitely times where it appears to be impossible to get through and therefore I pick a different place to eat at. Fix this gift card payment problem and the app would be getting five stars. I would also be giving much more consistent business.

I can’t believe the service I just got at the little Caesars on Mill and Mount Vernon. I’m a disabled, elderly woman and I don’t have a lot of money because I’m sick right now and not working. One of my arms has spasms and my fingers are messed up and don’t work. I ordered some food and it said it would be ready and I got the notification that it was ready and I get there and a lady comes and asked me and then goes to the back and doesn’t come back. Then this young man comes and asked me and says I don’t have an order then where is the receipt and I said I ordered online and then he looks. Oh yeah there it is. Oh just five minutes and when I get it and bring it out after he doesn’t help me when I ask him for a bag, he throws bags at me and then talks to other people around me like I’m not even there while I’m struggling to open the bag because I cannot carry those items without them being in a bag I will drop them, but he didn’t even ask me if I needed help. He just pretended that I wasn’t there anymore and forgot to give me the marinara sauce when I told him that it was forgotten and I paid for sauce before twice at other locations I got very rude service and my food is cold. I’m very disappointed I’ve never had this before. I’ve always had good service at Little Caesars so I’m not gonna come here again.