POSTIDENT 4+

Easy, convenient and secure

Deutsche Post AG

    • 4.8 • 4.2K Ratings
    • Free

Screenshots

Description

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.

Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.

The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

The POSTIDENT app is optimized for iPads and iPhones with iOS 15 or higher.

What’s New

Version 19.0

- General minor bug fixes
- Optimisations in the user navigation

Ratings and Reviews

4.8 out of 5
4.2K Ratings

4.2K Ratings

Sarah O'Hern (KGO) ,

Acceptable ID not automatically accepted

I was told that I could use the app with my U.S. Passport, but when I tried the initial photo document, the system pushed back. I used my German license and was able to get through to a very nice Post worker, but it should have had an option to chose the country from which the ID comes from before taking the picture...

Moglee ,

Very convenient and fast but needs improvement

I am very pleased that the process of PostIdent is now way faster than it used to be. All together it used to take hours of my time to print, sign, take everything to the post office and wait in the queue. I am, however, disappointed about the unnecessary manual work I now have to do with all this. The app asks me to take a photo of the front and back side of my ID. It then guides me through the process of manually typing everything on my ID into the app. What is the point of taking the photo if everything has to be entered manually. Photos are again taken during the actual identification process which is understandable. So, please use the processing power of modern phones and automatically read all the data from the protons I’ve taken. Just let me check if everything was read correctly. The person I talked to asked me to do so anyway at the end of the process. There‘s definitely room for improvement.

enigmacat ,

One star for the rudest woman I've ever encountered, and a buggy problematic app

So I try to authenticate online, the connection isn't so great and the woman hangs up on me so I switch to the app. The app cuts out halfway through, so I switch back to the web identification and get the same woman as before. She gets incredibly angry and frustrated without even explaining what's wrong, accuses me of not speaking English and says incredibly racist things like "Do I look like I'm speaking Chinese?" (mind you, she KNOWS that I'm a US citizen) before rudely snapping that my camera isn't good enough for her to take pictures (something that wasn't explained before she hung up on me last time). Then she hangs up on me again. A woman like that doesn't deserve a position talking to people for a living.

App Privacy

The developer, Deutsche Post AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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