trivago: Compare hotel prices 4+

Fast and easy…

Before I found Trivago, I was frustrated. Spent hours and hours and came up with no results, and 6 pages of notes. nothing that we liked. There maps were off or difficult to read, the others you couldn’t even see the Parthenon or where the Spanish steps were in Rome.
Then I tried Trivago ….best map….easy to set up filters…easy to see rooms, loved the tags of prices on the map…could see where Parthenon is and Trevi fountain… booked a hotel…thank you

Developer Response ,

Hello there,
Thank you for leaving us a positive review. We are thrilled to hear about your comments 😊
Have a great day!
Best, Luci@trivago

Lost 244 dollars to one of their “Major booking sites”

I recently went through Trivago to book a hotel in Tampa. It led me to a booking site called Algotels. I paid for the room, but never got a confirmation number, so on the day before I was supposed to leave I called them to cancel. They said they would refund me and I ended up booking through the hotel website. They confirmed my room and gave me a confirmation number. Then I got an email mail from Algotel not only refusing to refund me, but they gave me the same email confirmation number I booked MYSELF through the hotel. I complained to Trivago and they said they couldn’t do anything because it was a 3rd party site. BEWARE! Trivago does not hold these 3rd party sites responsible, nor does it seem like they vette any of these sites for legitimacy. You are out on a limb, once you make an interaction. I may not get my money back, but at least I may help someone else from making the same mistake.

UPDATE: Trivago vettes ADVERTISERS, not booking agencies. My mistake. What are people downloading Trivago for? Advertisements? Folks there you have it, straight from the source itself. Again, learn from my mistake and save your money.

Developer Response ,

Hello, We are sorry to hear about your negative experience! Please know that all advertisers who wish to display their deals on trivago are subject to a vetting process. Algotels has gone through this process as well. For further support, please reach out to us directly: http://trv.to/9BwT
Best, Amber @trivago

False information

Don't trust Trivago! They obviously don't make any effort to make sure the information they provide is even remotely true. When you're on the road, and need to find a place to rest for the night, use another app. This one is crap.
The name and address were correct, but they put up pictures of a completely different hotel. They show rooms, bathrooms, and lobby completely renovated. They put language right up front that there have been no recent negative reviews for the property. Then they highlighted a bunch of reviews saying things like: "very clean and modern," " the hotel is only 1 year old," and "really nice and clean," but after we booked non-refundable, we arrived to a dirty, worn out hotel with broken furniture and creaky beds with springs barely contained by the thin sheets. The elevator was out & several of the fire doors were busted: super safe for our young family. The towels and wash cloths are falling apart, and "non-smoking room" apparently means they sprayed Febreeze, or more likely, some watered-down off brand air freshener.