ATH Móvil 4+

For my individual account, the service has been great with minor hiccups.
For the Business Account, it has been a mess after I changed my card.
After a new card was provided, I proceeded to update it on my AtH business and it worked fine for 2 days. after that they blocked me, then it was unblocked and now the log in does not recognize my user, nor my email and I am unable to accept payments under business ath movil.
It has been a struggle for these last 2 months to have direct customer service since my scenario is not on the FAQs and the lines are super busy.
The representative at the Bank told me they cannot help, only ATH movil section and they have their line supper busy and the system telling you to call later since overwhelming amount of call. So not even “wait for us” or “we will call u back”.
This has been a downer on the business side. The individual side, great though.

The app was already flaky to begin with. Sometimes it would log me in, sometimes it wouldn’t. Then today I noticed that it checks my Face ID but continues to display a loading spinner before finally showing a pop-up that says “No Internet Connection”. This magically goes away if I disable my VPN. When I try to access App Support through this app store page, I get a “Sorry, you have been blocked” message from Cloudflare. Again, VPN. Blocking VPN users is ineffective and ridiculous. My US-based bank (much larger than any PR bank or coop that uses ATH Móvil) doesn’t mind that I use a VPN to access their app. My employer, a defense contractor, doesn’t mind that I use a VPN when I authenticate to their network. The people who know far more about network security, and who have far more to lose in the case of a security breach, let me use a VPN. I’m sick of local companies thinking they’re so special that they have to implement lazy and borderline useless “security processes” (like disallowing VPNs) that actually REDUCE my security.

After updating the app to version 3.1.1 it keeps displaying the password is incorrect. It only let me login on the app after unblocking the account. But when logout and try to login again, will continue displaying password incorrect even after been sure of entering the correct password. The account gets blocked after several attempts. I'm benig careful to type password correctly. If I login in on a computer with a browser, after restablishing the password, no problem.

Version 5.3.0 is now working and accepting the password. Thank you for making it work back again. I rank this version 4 stars.

Since April 2021 the app keep giving a message that need to be upgraded but they appear to drop the support for iOS 10.4 and the web link is not accessible anymore. Disappointed.