National Grid 4+

Why is there no place to look at your bill? I would like to see how much electric I have used and what the breakdown is from the supplier I have chosen. Why did you take this feature away? I have a right as consumer to see this.

Thank you for your inquiry. In the previous versions, the capability to view electrical usage was not included. As a temporary solution, we suggest considering signing up for a web profile or paperless billing. Rest assured, we are actively enhancing the mobile login experience and anticipate its launch later this year. We appreciate your understanding and patience in this matter.

After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!

Hello, We apologize for any inconvenience! To make a payment select "Payment" that will take you through the payment flow the bill amount will auto-filled. For paperless billing, visit our site https://www.nationalgridus.com/MA-Home/Bill-Delivery-Options/Paperless-Billing & choose "Go Paperless Today". Enhancing login is a priority—thank you for your patience and feedback.

I usually don’t write reviews except for 2 scenarios - 1) When the app/service is truly exceptional which deserves a lot of praise and attention or 2) When the app/service is terrible and pathetic and shows the lack of even the slightest effort on developers and team’s end. In this case, it’s the 2nd. This app is literally useless. One cannot see digital copies of their monthly bill in 2024. What a terrible app!! Doesn’t even deserve 1 star!

Hi Bharat, Thank you for your feedback. We plan to release an improved login experience soon. Your input is invaluable to us, so please keep sharing your thoughts. The voice of our customers is important and helps us improve. Thank you!