Tock 4+

The BEST app for foodies and casual diners alike

In my experience with all of the other platforms (Opentable, Resy, Yelp, etc), Tock has gone the extra mile to provide the best experience for its users. While the map feature isn’t yet perfect, the caliber of restaurants on the app goes to show for the level of a well thought-out UX.

At the very least, I know that any reservation I make on Tock will make for an excellent meal.

The app itself is just toooo badly designed

I have to admit that I used the Tock app a lot. Just because some of the restaurants I want to dine in only post their reservation on Tock. However, I’m not sure if it is the reason (some high-end restaurants only use Tock)that made people who manage this app thinking “we don’t have to improve this app”, the app itself is sooooo bad. I mean, from the UR to the return function to lot’s of the details. For example, after I returned from the reservation page for a certain restaurant, I’ll be back at the top of the city’s restaurant list again. Which I have to swipe all the way down to look at the restaurants that below where I was checking.
If there’s another way to made the reservation I’ll definitely delete this app. Pleas improve or change your IT guys.

Developer Response ,

Thank you for taking the time to share this feedback. We're excited to share we've rolled out a redesigned iOS app that addresses these concerns. Make sure to update your app to the newest version to see the improved experience. Feel free to let us know what you think!

Thanksgiving dinner order

I used this app to order pre-order for Thanksgiving dinner pickup from a restaurant that was specifically listed in their Thanksgiving dinner section. I was allowed to place the order and even received an email confirmation. However on Thanksgiving day when I arrived at the restaurant, it was closed! I was definitely charged for the order that I did not receive. I even received an email the following day thanking me for order. Perhaps the people in charge of facilitating payment should also be in charge of making sure the restaurants listed are actually open! I emailed Tock to file a complaint and received a courtesy note basically saying they are only responsible for providing the technology! Given that there are so many other apps for this service, I would avoid this one!