Webroot Mobile Security 4+

Problems with Safari

I use webroot on all of my devices and laptop but recently it has started redirecting web pages n my iPad to error 404. With help from Apple rep we found it to be the webroot extension in the safari settings. I turned that off and the problem went away. Webroot needs to fix this.

Developer Response ,

We regret the inconvenience; our team is constantly working on this issue and will be fixed very soon.

Favorite Gripe

I won't debate Webroot's security claims for its Mobile Security browser. I'm not sufficiently geeky for that. Apparently, what I have downloaded is a Google Chrome browser with at least one modification, that being, it is claimed, the ability to integrate with the Safari browser and somehow enhance that browser's security.

My complaint is with something that wasn't modified. Webroot's browser comes with some some preloaded favorites--bookmarks on the home screen--that are easily removed. Fine. Here's the problem: You can't put your own bookmarks there; no, you have to make sure a tab is open, click on the three little dots, and select 'Bookmarks' from the menu (by the way, if you can't find various things, it might be because the menu scrolls, so some of it is hidden, by default).

In my case, if I can't make Startpage the default search engine, then I like to have it on the browser home screen. Now, Webroot's browser does have the option of choosing Duck Duck Go, which I did, but I've read that Startpage not only has Duck Duck Go's privacy advantages, it's a much greener choice, because the hardware that provides it uses much less energy than Duck Duck Go's. Too bad I can neither access it though the address/search bar nor via a home screen favorite.

App not working

I purchased a Webroot subscription yesterday and installed it on my computers. Those worked perfectly. However, I bought extra device slots for my iOS devices. I tried to register my license key and email to create a new account through the Webroot app, but the registration window closed and I got a pop-up telling me that the authorization failed because there’s data missing. Then I tried to use my old Webroot account. This account is linked to an old email that I wanted to get rid of, but I couldn’t because this Webroot account is the last thing that’s keeping me from doing so. It gave me the same exact pop-up. (This app was from the Apple App Store) Is this kind of thing happening right now because I live in the US? What data is it talking about and when will the app be fixed?